We are Trusted by Companies like Walmart, Target, Trader Joe’s, Whole Foods, Office Depot, Costco and Home Depot to Maintain their Shopping and Rolling Stock Equipment as well as their Exterior Maintenance Services to the Caliber of their Brands.
Glide Rite is a “one-stop shop” mobile service that specializes in developing and implementing repair, maintenance and cleaning programs across North America for facilities and a wide range of rolling equipment. We have made an extensive investment in proprietary technology which enables us to perform a higher level of service that leading retailers expect, while keeping pricing competitive with less qualified competition. We have a nationwide team dedicated to continuous improvement and client satisfaction with long-term partnerships and strong communication skills.
GLIDE RITE’S EVOLUTION:
• Began servicing CA in 1984 in the Grocery Industry
• Expanded to Home Improvement Industry in 1994
• Expanded throughout Western half of U.S. in 1999
• Grew to national footprint in 2008
• Stable Consistent Growth
• Dedicated to continuous Improvement and client satisfaction
• Ongoing partnership, strong communication skills
We Provide Unmatched Technology, Operational Mastery, and Customer Service; All from a Mobile Platform.
When a state-of-the-art Glide Rite Mobile Service Platform™ is deployed to your facility, we mean business. Each MSP is engineered and built to our strict specifications and carries an industrial welder, a high-pressure steam cleaner (with a water reclamation system) and a wide array of tools and equipment for exterior power washing as well as equipment maintenance. That means that when we fix, clean, and maintain your equipment and facility on site, we have all of the resources needed to do it in a safe and time-efficient manner. To assure completion of every job, our trucks are amply supplied with all the parts and supplies we need to repair as much of the equipment that we work on as is possible. Maximizing safe equipment life, and a clean well maintained facility is key to our high customer satisfaction rating.
LEADING THE INDUSTRY IN CUSTOMER SATISFACTION:
• 98% facility manager satisfaction
• 96% user satisfaction
• 99% on-time service
• 24-hour emergency turn-around time
• 14-year average customer relationship
We Don’t Just Provide Services, We Solve Problems.
• Glide Rite is a “one-stop shop” for customers. We work with customers to fully understand their needs and then innovate within each trade and across multiple trades.
• Glide Rite’s rigorous training program and crewman qualification process allows us to service every store, the same way, every time
• Each Glide Rite crew member is specifically trained to meet the particular needs and requirements of each client
• The entire Glide Rite leadership team is always available to service the client’s needs
• Our Field Service Technicians are equipped with highly customizable mobile devices that facilitate data capture, improve efficiency, and responsiveness while reducing costs
• Our practices ensure improved accountability, accurate reporting, reliable analytical tools and consistent customer service
We Provide Highly-customized Customer Service
• Your business is as important to us as it is to you
• Proactive communication with our team will help us better serve your team
• Store and corporate communication to our office is easy
• We’re available 24/7 so you can communicate directly either by phone or email for non-work order related communications
• We have a [email protected] email address for work orders. Our entire operations team monitors the service@ email inbox to assure the proper and timely handling of all work orders
• We are self-performing nationwide
We Believe That Building Your Success Will Enable Our Success
• Our goals and practices are focused on keeping costs down while meeting the needs of stores and their corporate offices
• Our relentless commitment to maximizing efficiency increases user and manager satisfaction, resulting in substantially fewer issues
• We communicate regularly with corporate managers to assure that we understand corporate directives and philosophy regarding the work that we perform
The Industry Leader in Quality
• Our repair technicians are highly trained with advanced maintenance and repair procedures and our quality control personnel are in the field every day
• This means reduced overall repair costs due to reduced interim repairs
• More equipment stays in service which leads to an improved return on equipment investment
• Keeping your equipment in excellent working condition means:
+ Increased user and manager satisfaction
+ Reduced liability exposure
+ Smoother and more efficient operations
Competitive Rates and Flexible Pricing
• We work with our customers to develop pricing structures which meet their needs
• Our pricing structures and billing format make it easier for customers to administer maintenance programs
• Flexible pricing structures allow for easier and more accurate budgeting by customers
Highly-Customized Reporting Capabilities
• Easy to view standard service reports
• Work order updates via customer web portals
• Customized MS Excel spreadsheets
• Real-time, multi-level customer data reports via Tableau
• Trending and seasonality impacts with year-over-year trend and variance analysis
• One-click reporting to track services and work order aging
• Before and after service pictures
